Why Do Property Management Companies Get Bad Reviews?
Writen by: Bob Nastasi
As a property management company, we often advise landlords on the importance of thorough reviews when choosing a management partner. However, understanding these reviews requires a deeper insight into the dual responsibilities we handle. We represent you, the landlords, which sometimes involves making tough decisions that might not sit well with tenants, such as how we handle maintenance issues or security deposits. This can lead to negative reviews from tenants, which might be misleading if not viewed in the right context.
Your two big takeaways here:
For Landlords: Landlords should focus on reviews from other property owners. These are more indicative of how a management company like ours prioritizes the aspects that matter most to you: effective property maintenance, timely rent collection, and financial management.
For Tenants: We encourage you to consider that while property managers strive to meet your needs, our primary legal responsibility lies with the property owners. Understanding this can help set realistic expectations about what can and cannot be done.
Check Out Our Customer Reviews Here
We’d love to know your thoughts or experiences in this regard. How do you evaluate property management reviews, and what has been your approach in choosing a company that aligns with your needs?
